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Support and Upgrade
http://www.weathergraphics.com/forum/viewtopic.php?f=5&t=1720
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Author:  ddelprop [ Thu Dec 01, 2011 7:22 pm ]
Post subject:  Support and Upgrade

Hello,
I just have a quick question. Is the Current Version of DA activily supported by the developer. I am a license holder of an older version of DA 2000. I stopped using DA years ago because some of the features did not work. And at the time the Developer would not fix what did not work and required me to upgrade at later date. I ended having to write my own program that would download the Fronts file, edit-it, so that DA could digest it.

So after a few years I am back. But I still found some problem, or at least they may not be issues, but user errors. I have sent messages asking for support but no responce yet.

Is DA an activily supported product?

Author:  ddelprop [ Fri Dec 02, 2011 11:26 am ]
Post subject:  Re: Support and Upgrade

Tim V.

Thank you for responding to my emails and answering my questions.

-Dan

Author:  woolfg [ Sat Feb 25, 2012 7:32 pm ]
Post subject:  Re: Support and Upgrade

Can anyone tell me if we are likely to see an upgrade of Digital Atmosphere any time soon. I am still having issues running on Windows 7 64 bit

Author:  Budgie [ Sun Feb 26, 2012 8:27 am ]
Post subject:  Re: Support and Upgrade

I've no idea about any updates to DA but what issues are you having the Win 7 64bit?
Do you run it as Administrator and is it installed at C:/Program Files, C:/Program Files (x86) or just C:/DigitalAtmosphere ?

Author:  woolfg [ Sun Feb 26, 2012 10:17 am ]
Post subject:  Re: Support and Upgrade

Yes I am running it as Administrator and yes it's installed in C:\DigitalAtmosphere.

The main issue is - it doesn't close down properly . The only way I can close the program is to use Task Manager. I have emailed Tim many months ago about the problems.

Author:  Budgie [ Sun Feb 26, 2012 5:25 pm ]
Post subject:  Re: Support and Upgrade

It may not help as I've only used it with W7 32bit, but I use System Scheduler to start & close DA and it works very well.
May be worth a try.

Sadly I can't help behind that as it'll be down to Tim.

Author:  chuck [ Sun Feb 26, 2012 7:21 pm ]
Post subject:  Re: Support and Upgrade

Hi. I use windows 7 64 bit, I have never had this problem. It may be that you have a corrupted install. If you may have to deleat (after backup to another disk), and reinstall. If I can help PM me
chuck

Author:  woolfg [ Mon Feb 27, 2012 2:30 pm ]
Post subject:  Re: Support and Upgrade

Hi Chuck

Maybe you could try this

Open Up DA

Select Live Chart Retriever from the Menu.
Download a chart

Then try to close DA

Every time I try this the only way I can stop DA is to kill it via Task manager

Author:  Budgie [ Mon Feb 27, 2012 9:22 pm ]
Post subject:  Re: Support and Upgrade

I don't see that option on my version of DA (v2.07), which menu is it in and which DA version are you using?

Author:  carseman [ Mon Feb 27, 2012 9:47 pm ]
Post subject:  Re: Support and Upgrade

Chart Retriever is only in the Pro version

Chris

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