Hello -- the last e-mail I got from you was 27 September 2011, and it was all in French. I do wish I knew French; I had sent it to someone else to have it translated but didn't hear back.
Your registration, dated July 2011, is still good with us and you are entitled to a key number. We need the serial #. You may send all this here on the forum if you wish, but it is probably better to e-mail me directly: firstname.lastname@example.org
Regarding these forums, I want to thank Stefan Lichius for bringing this to my attention. I normally don't monitor the forum, as it's provided mainly for users to help one another, but if there's an issue I don't mind helping out time permitting.