Page 1 of 1

Anyone heard from Tim?

Posted: Sun Jan 16, 2005 2:51 pm
by Mark
Does anyone know if Tim is on vacation?
I'm having trouble contacting him regarding a new key for DAWS

Posted: Mon Jan 17, 2005 5:39 am
by britbob
I was wondering that too. I emailed him over a week ago about a purchase enquiry. I haven`t heard anything from him.

Posted: Wed Jan 19, 2005 9:13 pm
by maiku41
Same here. Hope he gets back before my eval runs out!

Posted: Sat Jan 22, 2005 5:59 pm
by Tim Vasquez
I was delayed from responding to E-mail for several days. All my E-mail is caught up and you should have gotten your key. If not, make sure you're using the address shown at:
http://www.weathergraphics.com/contact.htm

Tim

Support lacking?

Posted: Tue Apr 11, 2006 7:17 pm
by doggieflyer
:oops:

I've tried all avenues to get a response from Weather Graphics about an order I placed on March 11. I was immediately charged $300+ but I can't get any response from the various contact emails about my missing order. The support phone line does not answer and has no answering service.

I'm know it's a busy storm season but someone needs to be running this business.

Posted: Wed Apr 12, 2006 7:27 pm
by Shannon Key
doggieflyer, please give me the order information (your name, email address, what you ordered, if you used the web order form, FAX, etc., and your payment method (I do not need the card number if you used a credit card)) and I will look into it personally. You can send it to me via PM if you prefer not to post it on here publicly. I'm sure there's simply been a communication problem, because Tim has been keeping pretty up to date on orders for the last several weeks.

Thanks,
Shannon Vasquez