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 Post subject: Support and Upgrade
PostPosted: Thu Dec 01, 2011 7:22 pm 
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Member

Joined: Thu Dec 01, 2011 7:06 pm
Posts: 13
Location: Canton, Michigan USA
Hello,
I just have a quick question. Is the Current Version of DA activily supported by the developer. I am a license holder of an older version of DA 2000. I stopped using DA years ago because some of the features did not work. And at the time the Developer would not fix what did not work and required me to upgrade at later date. I ended having to write my own program that would download the Fronts file, edit-it, so that DA could digest it.

So after a few years I am back. But I still found some problem, or at least they may not be issues, but user errors. I have sent messages asking for support but no responce yet.

Is DA an activily supported product?


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 Post subject: Re: Support and Upgrade
PostPosted: Fri Dec 02, 2011 11:26 am 
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Joined: Thu Dec 01, 2011 7:06 pm
Posts: 13
Location: Canton, Michigan USA
Tim V.

Thank you for responding to my emails and answering my questions.

-Dan


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 Post subject: Re: Support and Upgrade
PostPosted: Sat Feb 25, 2012 7:32 pm 
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Junior Member

Joined: Sun Mar 14, 2010 8:22 pm
Posts: 5
Location: Ringwood, England, UK
Can anyone tell me if we are likely to see an upgrade of Digital Atmosphere any time soon. I am still having issues running on Windows 7 64 bit


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 Post subject: Re: Support and Upgrade
PostPosted: Sun Feb 26, 2012 8:27 am 
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Joined: Wed Jan 06, 2010 1:17 pm
Posts: 57
Location: Lochaber, Scotland
I've no idea about any updates to DA but what issues are you having the Win 7 64bit?
Do you run it as Administrator and is it installed at C:/Program Files, C:/Program Files (x86) or just C:/DigitalAtmosphere ?


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 Post subject: Re: Support and Upgrade
PostPosted: Sun Feb 26, 2012 10:17 am 
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Junior Member

Joined: Sun Mar 14, 2010 8:22 pm
Posts: 5
Location: Ringwood, England, UK
Yes I am running it as Administrator and yes it's installed in C:\DigitalAtmosphere.

The main issue is - it doesn't close down properly . The only way I can close the program is to use Task Manager. I have emailed Tim many months ago about the problems.


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 Post subject: Re: Support and Upgrade
PostPosted: Sun Feb 26, 2012 5:25 pm 
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Moderator

Joined: Wed Jan 06, 2010 1:17 pm
Posts: 57
Location: Lochaber, Scotland
It may not help as I've only used it with W7 32bit, but I use System Scheduler to start & close DA and it works very well.
May be worth a try.

Sadly I can't help behind that as it'll be down to Tim.


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 Post subject: Re: Support and Upgrade
PostPosted: Sun Feb 26, 2012 7:21 pm 
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Joined: Thu Mar 04, 2004 7:09 pm
Posts: 42
Location: Tehachapi, California
Hi. I use windows 7 64 bit, I have never had this problem. It may be that you have a corrupted install. If you may have to deleat (after backup to another disk), and reinstall. If I can help PM me
chuck


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 Post subject: Re: Support and Upgrade
PostPosted: Mon Feb 27, 2012 2:30 pm 
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Junior Member

Joined: Sun Mar 14, 2010 8:22 pm
Posts: 5
Location: Ringwood, England, UK
Hi Chuck

Maybe you could try this

Open Up DA

Select Live Chart Retriever from the Menu.
Download a chart

Then try to close DA

Every time I try this the only way I can stop DA is to kill it via Task manager


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 Post subject: Re: Support and Upgrade
PostPosted: Mon Feb 27, 2012 9:22 pm 
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Moderator

Joined: Wed Jan 06, 2010 1:17 pm
Posts: 57
Location: Lochaber, Scotland
I don't see that option on my version of DA (v2.07), which menu is it in and which DA version are you using?


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 Post subject: Re: Support and Upgrade
PostPosted: Mon Feb 27, 2012 9:47 pm 
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Moderator

Joined: Sun Nov 23, 2003 9:55 pm
Posts: 30
Location: Perth, Scotland, UK
Chart Retriever is only in the Pro version

Chris


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