How to Order
Where are your items?
How do I order online?
Choose any of the products on the left side of your screen. Alternately you
may wish to browse our home page
which presents a partial listing of our products in a single-page format.
Simply click the Add to Cart button found on every product page. You may continue
to add items to your basket until your order is complete. Click on the
shopping cart icon to return to your shopping cart from any page on the site. Click
the GO TO CHECKOUT! button and enter your shipping and billing address.
Click the Continue button to choose your Shipping and Payment Methods. Review your order,
then click the Place Order button to complete the order.
What is your shipping charge and how do you ship?
* United States. All orders are sent by U.S. Priority Mail. This takes about 1 day in Texas and
Oklahoma, 2 days to major metropolitan areas, and 3 days elsewhere. The shipping charge is a flat $5.95 per order.
We do not use UPS or FedEx Ground as these services are slower than Priority Mail and more expensive.
How do I order by phone?
* Outside of the United States. All orders are sent by Global Priority Post. This takes on average
about 3 to 6 business days. International shipping charges start at $31.30 per order.
Do you take returns?
Due to limited staffing we cannot take phone calls.
You may use our contact form
to reach us.
suggest using online ordering.
No. All sales are final. At our sole discretion we may grant exceptions for
individuals who wish to return single copies of a book they ordered, providing that
the order was within the past 30 days.
What does the Availability status mean?
* In Stock - The product is currently available, and normally ships within 2 business days.
We do not ship products on Saturday, Sunday, or major US holidays.
* Out of Stock - The product is not immediately available, but is on order with the supplier, and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 1-3 weeks after you place your order.) For out of stock items, you can request an e-mail when the item is back in stock.
* This item ships separately - The product will arrive in a separate shipment from other products you have ordered. Products with this availability will generally arrive after other products, and delivery times are not guaranteed.
There are no additional charges for fulfillment of backordered items. The total you see on the receipt is exactly what we charge, regardless of whether it ships in a single box or multiple packages.
Will I be charged sales tax?
Will I have to pay customs fees on my international order?
Because our office is located in Texas, all orders being shipped to Texas are charged sales tax.
If you are a tax exempt organization, please contact us
We will ask you to send us a copy of your tax exempt certificate and contact info, then we will call you to take your order.
Orders shipped outside of the US may be charged customs fees (taxes, duties, processing fees, brokerage
fees, etc.) when they arrive. Unfortunately, Weather Graphics has no control over these fees. If you are not
familiar with the customs laws and fees in your country, please check with your local customs office
for more information. Also, because we are a retail store, it is illegal for us to certify customs declarations as 'Gifts'
to help customers circumvent such fees.
What are your accepted payment methods?
Do you accept PayPal?
We accept the following forms of payment.
Please note that orders mailed to us require a longer processing time than those placed on our website (about 2 weeks on average).
. Sorry, we do not take other types of credit cards.
for amounts of less than $500 only. The account must be a Confirmed
Check or money order
in U.S. dollars and drawn on a U.S. bank. It may be
sent to Weather Graphics, P.O. Box 450211, Garland TX 75045.
in U.S. dollars, Euros, or Sterling pounds (Euros or pounds must be
converted according to the calculator at xe.com
). This may be
sent to Weather Graphics, P.O. Box 450211, Garland TX 75045. We cannot accept responsibility for cash stolen in the mail.
Yes! We accept PayPal for transactions of LESS THAN $500.
To pay using PayPal, you must have an established PayPal account.
For more information on setting up a PayPal account, visit their web site.
To place your order using PayPal, just place items in your shopping cart, proceed to checkout and fill
out your billing/shipping information. Select PayPal as the payment method by clicking the button at
the bottom of the page to place your order using PayPal. This will direct you to the PayPal web site. Enter
your PayPal login e-mail address and password and hit continue. Follow the instructions on the PayPal web
site to process your payment. Once you confirm and process the final payment on the PayPal web site, you
will be redirected back to the Weather Graphics web site, and you will be shown your Order Confirmation page.
Why was I asked to send in address verification?
Sometimes an order may be flagged for possible fraud due to the
value, the shipping location, the originating IP location, or other factors.
In these circumstances,
we will require physical documentation of the billing address on the order in question
to make sure that the order has been placed by the account holder and may
require a faxed copy of the credit card as well as shipment only to the billing address.
At Weather Graphics
we take your security and privacy very seriously. In the event of fraud, it is us that
takes the loss, not the banks or the credit card companies, so we are obligated to
protect ourselves as well as the cardholder.
Unfortunately, without this documentation, we will not process the order.
If we do not receive the requested documentation within two weeks of your
initial order date, your order will automatically be canceled. If you can't provide
documentation of the billing address on your flagged order, you will need to cancel your
current order and use another means of payment.
Once we receive and process your documentation, you will be considered an established
customer and will not need to provide the information on subsequent orders.
Do you accept Purchase Orders?
We do not accept purchase orders. We only accept pre-payment for orders and your
pre-payment must include shipping costs.
Do you offer customers any special discounts?
Weather Graphics does not offer discounts on the items listed on this website.
We treat all customers fairly and without favoritism, no matter if they buy one $20 item or spend thousands per month,
and regardless of what the customer intends to do with the merchandise.
Also some of our products are consignment items and the prices have been set by the consignor.
The only instance in which we can offer a discount price is if multiple quantities of one item are
being purchased for resale; in which case we may permit a volume discount.
Changes & Cancellations
Can I make changes to my order?
If your order is still awaiting shipment, we may be able to make some changes. Please contact us using our
as soon as possible to make these changes.
We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed.
Please note that our order fulfillment and shipping systems are designed to get orders on their
way quickly and efficiently. Therefore, once the order has changed to the processing status,
our customer service staff will not be able to make any changes to it.
Privacy & Security
Is it safe to order with you online?
Unlike many corporations, we do not treat your personal privacy as a commodity to
be traded or sold. Absolutely no customer information is given to third-parties. We consider it to be a dishonest way of doing business.
for more information.
The information you provide will be protected using Secure Sockets Layer (SSL) encryption.
This is automatically handled by most browsers, and is widely accepted by businesses and government as
adequate protection for transfer of confidential information on the Internet. When we receive your card
information, it is immediately moved behind a firewall. Your information is not stored on our Internet servers.
We have processed thousands of orders online since 1997 and have never heard of a theft having to do with our website.
Do you ship outside the U.S.?
Absolutely! After placing items in your shopping cart, proceed to the checkout area. Complete the
Shipping and Billing information, including selecting your country. If your country is not in
our drop-down list, we are unable to ship orders to that country. We ship orders via post office mail.
Most orders should arrive within 3 to 5 business days.
Please note that you may need to pay additional import fees, taxes, brokerage fees,
and handling fees to receive your order. These additional fees are not collected
or controlled by Weather Graphics. Also, you might be contacted by your local customs
office concerning payment of customs fees, or to receive final delivery of your
order. Customs processing of your shipment might cause delays in the delivery of
your package. Please make sure you are familiar with your country's customs process
and fee structure before you order - so you know what to expect.
We CANNOT declare items as gifts to help with customs charges; this is illegal for us to do.
We do not use courier services (FedEx, DHL, etc) due to the expense and the potential for
"surprise" customs charges and duties.