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(800) 840-6280 SOFTWARE DownloadsDigital Atmosphere RAOB WX-SIM Clima-Sim Forecast Laboratory Forecast Simulator GNC Charts for Dig. Atm. Weatherpipe HISTORICAL DATA Historical dataData By The Day ARGON database system BOOKS Weather Analysis & ForecastingWeather Map Handbook Severe Storm Forecasting Weather Radar Handbook Weather Forecasting Red Book Storm Chasing Handbook Weather Forecasting Handbook Extreme American Weather VIDEOS The Art of Storm ChasingSUPPORT Ordering infoFAQ Upgrade Forum Station identifiers Contact TRAINING Chase HotlineForecast School Consulting AUTHORIZED AGENTS Deutschland (Germany)Taiwan/China CUSTOMER COMMENTS "The quality of your products is second to none." — C. Brian Batey "Thanks Tim for your quick response (we like that at FedEx) about our Professional Versions! As we're a 24/7 operation, we're look forward to augmenting our present weather system with Digital Atmosphere." — Mel Bradley, FedEx Operations "Wow. Your books are incredibly technical and useful. I consider myself a very amateur weather watcher and feel that I am already ahead of the curve. Thank you." — Terry W. Taylor "The NEXRAD support is truly awesome and easy to use – and the ‘other’ feature just really tops it off. This is about my sixth email tonight – the other five being to other spotters in the area telling them they just have to download Digital Atmosphere and give it a serious going over." — David Cashion "I'm really looking forward to the next phase of Digital Atmosphere Workstation. I'm sure it will be as excellent as all your other products." — Simon Keeling "I run and manage a number of festival type events and Digital Atmosphere is able to produce charts that I can use for normal weather forecasting with a fair degree of accuracy and in particular wind speed and direction that is crucial to many of events." — Robert Connolly, GI7IVX "The archive data arrived today. WOW! What an amazing set of data! Thanks again for all the extras that you included as well!" — Bryan Bollman, IA "We do run GEMPAK and all the Unidata software also, but your package has numerous advantages, the biggest being Windows." — Anonymous "I am very impressed with what you have done. I have already shown several people at work your site. I plan on talking to our MIC [Meteorologist In Charge] soon to see if we can get Digital Atmosphere in the office to complement/supplement AWIPS." — Ken Simosko, NWS, Pocatello "This new version is even better than the older version which was awesome! Your programming skills and met knowledge amaze me!" — Chris Kincaid |
Ordering InformationHow to OrderWhere are your items?Choose any of the products on the left side of your screen. Alternately you
may wish to browse our online catalog,
which presents a partial listing of our products in a single-page format. How do I order online? Simply click the Add to Cart button found on every product page. You may continue
to add items to your basket until your order is complete. Click on the
shopping cart icon to return to your shopping cart from any page on the site. Click
the GO TO CHECKOUT! button and enter your shipping and billing address.
Click the Continue button to choose your Shipping and Payment Methods. Review your order,
then click the Place Order button to complete the order. What is your shipping charge and how do you ship?
* United States. All orders are sent by U.S. Priority Mail. This takes about 1 day in Texas and
Oklahoma, 2 days to major metropolitan areas, and 3 days elsewhere. The shipping charge is a flat $3.95 per order.
We do not use UPS or FedEx Ground as these services are slower than Priority Mail and more expensive. * Outside of the United States. All orders are sent by Global Priority Post. This takes on average about 3 to 6 business days. The shipping charge is a flat $9.95 per order. How do I order by phone? Unfortunately due to highly limited staffing we cannot take phone calls.
You may use our contact form.
We always suggest using online ordering. Do you take returns? No. All sales are final. This policy was imposed in 2008 in part because of
a problem with overordering/excessive returns by commercial booksellers.
We will grant exceptions for individuals who wish to return
single copies of a book they ordered, providing that the order was within the past 30 days. Availability StatusWhat does the Availability status mean?
* In Stock - The product is currently available, and normally ships within 2 business days.
We do not ship products on Saturday, Sunday, or major US holidays. * Out of Stock - The product is not immediately available, but is on order with the supplier, and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 1-3 weeks after you place your order.) For out of stock items, you can request an e-mail when the item is back in stock. * This item ships separately - The product will arrive in a separate shipment from other products you have ordered. Products with this availability will generally arrive after other products, and delivery times are not guaranteed. There are no additional charges for fulfillment of backordered items. The total you see on the receipt is exactly what we charge, regardless of whether it ships in a single box or multiple packages. TaxesWill I be charged sales tax?Because our office is located in Texas, all orders being shipped to Texas are charged sales tax.
If you are a tax exempt organization, please contact us for assistance.
We will ask you to fax us a copy of your tax exempt certificate to us and you can place the order with us over the phone. Will I have to pay customs fees on my international order? Orders shipped outside of the US may be charged customs fees (taxes, duties, processing fees, brokerage
fees, etc.) when they arrive. Unfortunately, Weather Graphics has no control over these fees. If you are not
familiar with the customs laws and fees in your country, please check with your local customs office
for more information. Also, because we are a retail store, it is illegal for us to certify customs declarations as 'Gifts'
to help customers circumvent such fees. Payment MethodsWhat are your accepted payment methods?We accept the following forms of payment.
Please note that orders mailed to us require a longer processing time than those placed on our website (about 2 weeks on average).
 Visa or Mastercard. Sorry, we do not take other types of credit cards.
Paypal for amounts of less than $500 only. The account must be a Confirmed
Paypal account.
Check or money order in U.S. dollars and drawn on a U.S. bank. It may be
sent to Weather Graphics, P.O. Box 450211, Garland TX 75045.
Cash in U.S. dollars, Euros, or Sterling pounds (Euros or pounds must be
converted according to the calculator at xe.com). This may be
sent to Weather Graphics, P.O. Box 450211, Garland TX 75045. We cannot accept responsibility for cash stolen in the mail.
Do you accept PayPal? Yes! We accept PayPal for transactions of LESS THAN $500.
To pay using PayPal, you must have an established PayPal account.
For more information on setting up a PayPal account, visit their web site.
To place your order using PayPal, just place items in your shopping cart, proceed to checkout and fill
out your billing/shipping information. Select PayPal as the payment method by clicking the button at
the bottom of the page to place your order using PayPal. This will direct you to the PayPal web site. Enter
your PayPal login e-mail address and password and hit continue. Follow the instructions on the PayPal web
site to process your payment. Once you confirm and process the final payment on the PayPal web site, you
will be redirected back to the Weather Graphics web site, and you will be shown your Order Confirmation page. Address VerificationWhy was I asked to send in address verification?Sometimes an order may be flagged for possible fraud due to the
value, the shipping location, the originating IP location, or other factors.
In these circumstances,
we will require physical documentation of the billing address on the order in question
to make sure that the order has been placed by the account holder and may
require a faxed copy of the credit card as well as shipment only to the billing address.
At Weather Graphics
we take your security and privacy very seriously. In the event of fraud, it is us that
takes the loss, not the banks or the credit card companies, so we are obligated to
protect ourselves as well as the cardholder. Unfortunately, without this documentation, we will not process the order. If we do not receive the requested documentation within two weeks of your initial order date, your order will automatically be canceled. If you can't provide documentation of the billing address on your order, you will need to cancel your current order and use another means of payment. Once we receive and process your documentation, you will be considered an established customer and will not need to provide the information on subsequent orders. Purchase OrdersDo you accept Purchase Orders?We do not accept purchase orders. We only accept pre-payment for orders and your
pre-payment must include shipping costs. DiscountsDo you offer customers any special discounts?Weather Graphics does not offer discounts on the items listed on this website.
We treat all customers fairly and without favoritism, no matter if they buy one $20 item or spend thousands per month,
and regardless of what the customer intends to do with the merchandise.
Also some of our products are consignment items and the prices have been set by the consignor.
The only instance in which we can offer a discount price is if multiple quantities of one item are
being purchased for resale; in which case we may permit a volume discount.
Changes & CancellationsCan I make changes to my order?If your order is still awaiting shipment, we are able to make some changes. Please contact us using our
contact page as soon as possible to make these changes.
We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to the processing status, our customer service staff will not be able to make any changes to it. Privacy & SecurityWhat is your Privacy Policy? Unlike many corporations, we do not treat your personal privacy as a commodity to
be traded or sold. Absolutely no customer information is given to third-parties. We consider it to be a dishonest way of doing business.
Please read our Official Privacy Policy for more information. Is it safe to order with you online? The information you provide will be protected using Secure Sockets Layer (SSL) encryption.
This is automatically handled by most browsers, and is widely accepted by businesses and government as
adequate protection for transfer of confidential information on the Internet. When we receive your card
information, it is immediately moved behind a firewall. Your information is not stored on our Internet servers.
We have processed thousands of orders online since 1997 and have never heard of a theft having to do with our website. InternationalDo you ship outside the U.S.?Absolutely! After placing items in your shopping cart, proceed to the checkout area. Complete the
Shipping and Billing information, including selecting your country. If your country is not in
our drop-down list, we are unable to ship orders to that country. We ship orders via post office mail.
Most orders should arrive within 3 to 5 business days. Please note that you may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order. These additional fees are not collected or controlled by Weather Graphics. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect. We CANNOT declare items as gifts to help with customs charges; this is illegal for us to do. We do not use courier services (FedEx, DHL, etc) due to the expense and the potential for "surprise" customs charges and duties. |