Support and Upgrade
Support and Upgrade
Hello,
I just have a quick question. Is the Current Version of DA activily supported by the developer. I am a license holder of an older version of DA 2000. I stopped using DA years ago because some of the features did not work. And at the time the Developer would not fix what did not work and required me to upgrade at later date. I ended having to write my own program that would download the Fronts file, edit-it, so that DA could digest it.
So after a few years I am back. But I still found some problem, or at least they may not be issues, but user errors. I have sent messages asking for support but no responce yet.
Is DA an activily supported product?
I just have a quick question. Is the Current Version of DA activily supported by the developer. I am a license holder of an older version of DA 2000. I stopped using DA years ago because some of the features did not work. And at the time the Developer would not fix what did not work and required me to upgrade at later date. I ended having to write my own program that would download the Fronts file, edit-it, so that DA could digest it.
So after a few years I am back. But I still found some problem, or at least they may not be issues, but user errors. I have sent messages asking for support but no responce yet.
Is DA an activily supported product?
Re: Support and Upgrade
Tim V.
Thank you for responding to my emails and answering my questions.
-Dan
Thank you for responding to my emails and answering my questions.
-Dan
Re: Support and Upgrade
Can anyone tell me if we are likely to see an upgrade of Digital Atmosphere any time soon. I am still having issues running on Windows 7 64 bit
Re: Support and Upgrade
I've no idea about any updates to DA but what issues are you having the Win 7 64bit?
Do you run it as Administrator and is it installed at C:/Program Files, C:/Program Files (x86) or just C:/DigitalAtmosphere ?
Do you run it as Administrator and is it installed at C:/Program Files, C:/Program Files (x86) or just C:/DigitalAtmosphere ?
Re: Support and Upgrade
Yes I am running it as Administrator and yes it's installed in C:\DigitalAtmosphere.
The main issue is - it doesn't close down properly . The only way I can close the program is to use Task Manager. I have emailed Tim many months ago about the problems.
The main issue is - it doesn't close down properly . The only way I can close the program is to use Task Manager. I have emailed Tim many months ago about the problems.
Re: Support and Upgrade
It may not help as I've only used it with W7 32bit, but I use System Scheduler to start & close DA and it works very well.
May be worth a try.
Sadly I can't help behind that as it'll be down to Tim.
May be worth a try.
Sadly I can't help behind that as it'll be down to Tim.
Re: Support and Upgrade
Hi. I use windows 7 64 bit, I have never had this problem. It may be that you have a corrupted install. If you may have to deleat (after backup to another disk), and reinstall. If I can help PM me
chuck
chuck
Re: Support and Upgrade
Hi Chuck
Maybe you could try this
Open Up DA
Select Live Chart Retriever from the Menu.
Download a chart
Then try to close DA
Every time I try this the only way I can stop DA is to kill it via Task manager
Maybe you could try this
Open Up DA
Select Live Chart Retriever from the Menu.
Download a chart
Then try to close DA
Every time I try this the only way I can stop DA is to kill it via Task manager
Re: Support and Upgrade
I don't see that option on my version of DA (v2.07), which menu is it in and which DA version are you using?
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Re: Support and Upgrade
Chart Retriever is only in the Pro version
Chris
Chris