Is Anyone Home?

[Odaat]

Greetings

I've sent two "Contact Us" messages from the weathergraphics website regarding DA Equinox and our school purchasing it over the past week. To date I have had no reply.

I'm wondering if I will eventually hear back and I also wonder if this is indicative of the support I would be purchasing with the Professiona version!

If anyone from the company reads this, could you please reply to my two messages?

Thank you
Paul Dahlen

[wxforecaster]

It is hit or miss. It normally takes 2-5 days for him to respond. I just wish we could have some more updates with the software. I hope it doesn't take months again!

[Stefan Lichius]

Hi Paul,

my name is Stefan Lichius - I`m administrating the Forum.
Sorry for your problems to get contact.
I have sent your mail to Tim again.
I think he will inform you.

With best regards,
Stefan Lichius

[ppclark3]

I have been trying to reach Tim for several weeks now. The contact us link on the website is not working, when I submit a message it just comes back with "error".

I do not have a valid email address. I even tried emailing Stefan directly to get a message through.

Does anyone know what is going on?

I was trying to get information about upgrading my professional version but have not been able too.

Thanks for any information.

Paul

[gkasica]

Hi Paul,

my name is Stefan Lichius - I`m administrating the Forum.
Sorry for your problems to get contact.
I have sent your mail to Tim again.
I think he will inform you.

With best regards,
Stefan Lichius

Stefan:

I've also sent him several contact postings and have a message in the other forum board as well with questions and request for an Equinox Pro Key (I'm a current DA Pro user here) and have heard nothing in almost a month now....what's up?

[britbob]

Maybe he`s busy writing another book! I hate to say this, but if you pay for a service, don`t you expect some level of support? I mean, we`re all helping each other out around here, but that`s not exactly the same thing! Seems like we are left to deal with it ourselves.

I used to email him and get a reply within a few days. Lately replies just go unanswered so I don`t bother anymore.

I find myself spending more time using the analysis products at Unidata, which once you master the steep learning curve are fantastic. The big plus, they are free.

[gkasica]

Maybe he`s busy writing another book! I hate to say this, but if you pay for a service, don`t you expect some level of support? I mean, we`re all helping each other out around here, but that`s not exactly the same thing! Seems like we are left to deal with it ourselves.

I used to email him and get a reply within a few days. Lately replies just go unanswered so I don`t bother anymore.

I find myself spending more time using the analysis products at Unidata, which once you master the steep learning curve are fantastic. The big plus, they are free.

Bob:

I'm familiar with them as well as we use them extensively in my classwork at Penn State for the Certificate in Weather Forecasting Program (4 semesters long via Internet- VERY GOOD I finish up this May 2007 and right now am around #40 out of 1600 participants in the National Forecasting contest)

You are correct though, I do expect some level of support and lately its not what I'm used to....not for what I've paid in terms of the program thats for sure.

[Jon Wright]

Considering the time Tim spent on Equinox, I am a little surprised that he has become so slow in responding (at least on the forums). He was a lot faster back when the office and home were in different buildings.